Privacy Policy

1. Introduction

Welcome to Rat Radar ("we", "our", or "us"). We are committed to protecting your privacy and being transparent about how we collect, use, and share your information. This Privacy Policy explains our practices regarding data collection and use when you visit our website at ratradar.com (the "Service").

2. Information We Collect

2.1 Information You Provide

When you use our Service, we may collect:

• Account Information: Email address and password when you create an account
• Payment Information: Billing information processed securely through Stripe (we do not store credit card numbers)
• Communications: Messages you send us through email or contact forms

2.2 Automatically Collected Information

When you visit our Service, we automatically collect:

• Usage Data: Pages visited, features used, time spent on the Service
• Device Information: Browser type, operating system, IP address
• Location Data: Approximate location based on IP address (not precise GPS)
• Analytics Data: Via Google Analytics and Mixpanel to understand how users interact with our Service

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process payments and manage subscriptions
• Send you important updates about your account or the Service
• Respond to your questions and support requests
• Analyze usage patterns to improve user experience
• Prevent fraud and ensure security
• Comply with legal obligations

4. Third-Party Services

We use the following third-party services that may collect information:

• Stripe: Payment processing (see Stripe Privacy Policy)
• Firebase: Authentication and database services (see Firebase Privacy Policy)
• Google Analytics: Website analytics (see Google Privacy Policy)
• Mixpanel: Product analytics (see Mixpanel Privacy Policy)
• Google Maps: Map display and location services (see Google Privacy Policy)

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in these circumstances:

• Service Providers: With third-party vendors who help us operate the Service (e.g., payment processing, hosting)
• Legal Compliance: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, sale, or acquisition of our business
• With Your Consent: When you explicitly agree to share your information

6. Public Data

The rat sighting and restaurant inspection data displayed on our Service is public information obtained from official 311 service request systems and health department records from cities and towns in the Greater Boston area. This data is already publicly available and we do not add personally identifiable information to it.

Inspection records are synced periodically and may not reflect the most current status of a business. If you believe a record is incorrect or outdated, please see our data correction process.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you the Service. You may request deletion of your account and personal data at any time by contacting us at support@ratradar.com.

8. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-Out: Opt out of marketing communications
• Data Portability: Request your data in a portable format

To exercise these rights, contact us at support@ratradar.com.

9. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience, analyze usage, and remember your preferences. You can control cookies through your browser settings, though some features may not work properly if you disable cookies.

10. Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

12. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request deletion. To exercise these rights, contact us at support@ratradar.com.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: support@ratradar.com